FAQs

• How do I join?

  Joining Subscribe & Save is easy. It can be done while browsing on a product page or while reviewing items in the shopping cart. To subscribe, simply select the Subscribe & Save option for your desired product, select your preferred shipment frequency, and then check out as normal.

• How do I make changes to my order?

  Once you’ve joined, Subscribe & Save is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting the “Subscribe & Save” tab in your account.

  Please allow up to 24 hours for modifications or cancellations to be processed.

• How do I skip a delivery?

  Once you’ve joined, Subscribe & Save is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting the “Subscribe & Save” tab in your account.

  Please allow up to 24 hours for modifications or cancellations to be processed.

• How do I change shipment frequency?

  To modify the delivery frequency for a subscription item, please visit the “Subscribe & Save” tab within the "My Account" section. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the subscription item you would like to modify and select your next desired frequency from the dropdown menu.

• How do I cancel my subscription?

  To cancel a subscription item, please visit the “Subscribe & Save” tab within the "My Section” and simply click the cancel subscription link to the right of the subscription details. You’ll be prompted to confirm this action and indicate your reason for canceling. Once you’ve selected a cancel reason and clicked the “Cancel Subscription” button, your subscription will be canceled, and no future orders will be placed. You will receive an email notification confirming this action.

  Please allow up to 24 hours for any modifications or cancellations to be processed.

• How do I make changes to my account information?

  To review or modify your Subscribe & Save account information, visit the “Subscribe & Save” tab located within your account. You can change your shipping address for an individual order or at the subscription item level, which is the default option and will affect all future orders.

  To change your shipping address for an order, please visit the “Subscribe & Save” tab within the “My Account” section and click the “Edit” link located directly under the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all subscriptions and future orders unless otherwise noted.

  Please remember to press OK and verify that your updated information has been saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.

• How do I view my future deliveries?

  You can view your future orders by visiting the "Subscribe & Save” tab within the My Account section. All orders are displayed on this page and are split out by date.

• How do I change my order date?

  To change your next order date, please visit the “Subscribe & Save” tab within the “My Account” section and click the “Change Date” button to the right of the next order date then select a new date for your order. This will change the order date for the entire order and your next order will be the subscription frequency from the new order date.

  If a Subscribe & Save order contains multiple items and you would only like to change the order date of a single item, please visit the “Subscribe & Save” tab in the “My Account” section and select “Pause”. When the calendar pops up, change the date you would like to have an order for those items to be placed.

• Can I update my shipping address and/or my payment method?

  Sure, just log into your account and update your profile. If you have already placed an order and need to change your shipping address, please contact Customer Care.

• What types of payment are accepted?

  All "Subscribe & Save” subscriptions require a credit card payment.